Each skein is dyed to order. Your yarn will ship in about 4 to 5 weeks after your purchase. We ship via usps first class mail, usps priority and usps first class international. Every order will be provided a tracking number upon shipment and will be emailed to you. Please note that we are not responsible for any customs fees that may be imposed. Once a package has left our hands with confirmation of shipment we are no longer responsible for it, this includes lost or stolen packages. Cancellation requests must be made within 24 hours of placing your order.
We want you to be satisfied with your purchase, but if for any reason you're not we accept returns of items, just notify us within 7 days of delivery, yarn must be returned within 10 days of delivery for a refund of your purchase price. Please be advised that we cannot accept any yarn that has been damaged, tangled, cut, or caked, and yarn must be returned in the condition in which it was received.
Send returns to:
The Yarn Jar
P.O. Box 2403
Buffalo, NY 14240
We cannot accept returns on custom ordered colorways.
All of our yarn bases are made from superwash wool, we do however recommend that for the first few washings you hand wash your finished garments to prevent any color bleeding that may occur. We thoroughly rinse our yarns several times after dyeing but some yarn bleeding is normal, especially with very intense colors. Though our bases are superwash, it is recommended that you lay your garments flat to dry.
We would love to see your finished projects! Come and visit us in Ravelry at TheYarnJar. Here you can show off pictures of your projects and post photos of your stash!